Wednesday, August 26, 2009

nGenera CIM Wins Guess

Bellevue-based nGenera CIM, a developer of email automation software and customer support software, said today that it has been selected by retailer GUESS. Financial terms of the win were not disclosed. nGenera CIM--which was formerly Talisma--said that GUESS is using the firm's nGen Email product, to respond to the retailers growing number of emails from both customers and business partners. nGenera's product is used to handle large volumes of emails and provide customer service agents with customer history and pre-scripted responses and automated responses. nGenera CIM is a unit of nGenera. Talisma was acquired by nGenera in 2008.